EXIN ITIL Foundation - ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which statement about the known error database (KEDB. is CORRECT?

A) It is maintained by incident management and contains solutions to be implemented by problem Management
B) It is maintained by problem management and is used by the service desk to help resolve incidents
C) It is a part of the configuration management database (CMDB. and contains workarounds
D) It is maintained by the service desk and updated with the details of each new incident

2. What BEST defines serviceability?

A) The part of the business process that is critical to providing the service
B) How quickly a service or component can be restored to normal working order
C) The ability of a third-party supplier to meet the terms of its contract
D) How long a service or component can perform its agreed function without failure

3. Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management

A) 2 only
B) 3 and 4 only
C) 2 and 4 only
D) All of the above

4. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only

5. Which process is responsible for managing relationships with vendors?

A) Continual service improvement
B) Service portfolio management
C) Supplier management
D) Change management

Solutions: