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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate - Start where you are - Focus on value - Think and work holistically |
| ITIL Service Value System | 13-17% | - The service value chain - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain |
| The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| ITIL Practices | 34-38% | - General management practices - Technical management practices - Service management practices |
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Service Management Framework | 2-4% | - ITIL guiding principles - The four dimensions of service management - ITIL service value system (SVS) |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
How does 'access to resources' support value co-creation in a service interaction?
- A. By replacing service actions with automation
- B. By transferring responsibility for resources to consumers
- C. By limiting resource use to internal teams
- D. By allowing consumers to use provider resources
Correct Answer: D 🗳️
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What is continuous integration?
- A. Regularly merging code into a central repository with automated builds and tests
- B. The ability to track and evaluate service value
- C. Automatically releasing every code change into production
- D. A method of ensuring ultra-scalable systems through operations engineering
Correct Answer: A 🗳️
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Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
- A. Organizations and people
- B. General information
- C. Partners and suppliers
- D. Capability assessment and development
Correct Answer: A 🗳️
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How do ITIL practice guides benefit organizations managing digital products and services?
- A. By supporting organizations in developing product and service management capabilities
- B. By prescribing mandatory tools and technologies for service management
- C. By defining a fixed maturity level that organizations must achieve
- D. By separating product management guidance from service management guidance
Correct Answer: A 🗳️
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How does an enabling value stream contribute to value creation?
- A. By defining customer outcomes and service expectations
- B. By supporting the effective operation of core value streams
- C. By replacing the need for core value streams
- D. By acting as the primary interface with service consumers
Correct Answer: B 🗳️
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