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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist dafür verantwortlich, wiederkehrende Ereignisse zu eliminieren und die Auswirkungen von Ereignissen zu minimieren, die nicht verhindert werden können?

A) Ereignisverwaltung
B) Service Level Management
C) Problem Management
D) Änderungsmanagement

2. Wie funktioniert Problem Management mit Change Management?

A) Durch die Installation von Änderungen zur Behebung von Problemen
B) Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung
C) Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern
D) Durch Ausgabe von RFCs für permanente Lösungen

3. Wann sollte ein Plan zur Verwaltung des Endes eines Lieferantenvertrags erstellt werden?

A) Der Lieferantenmanager entscheidet, dass das Risiko besteht, dass der Vertrag bald enden muss
B) Der Vertrag wurde vereinbart
C) Der Vertrag wird ausgehandelt
D) Der Vertrag wird gerade beendet

4. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Anforderungserfüllungsprozess-Manager
B) Der Besitzer des Anforderungserfüllungsprozesses
C) Der Service Desk Manager
D) Der Service Manager

5. Wann wurde eine bekannte Fehleraufzeichnung ausgelöst?
1 Zu jeder Zeit, wenn dies sinnvoll wäre
2 Nachdem eine Problemumgehung gefunden wurde

A) Beides
B) 1 nur
C) Keines der oben genannten
D) 2 Monate

Solutions: