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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales.
You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface.
Your organization has recently hosted an event at a conference.
* You have a Customer Insights - Journeys web form to capture leads immediately at the conference.
* You expect sales users to enter lead information for prospects they meet at the event in the week after the conference.
You need to keep your data clean while also capturing all the valid leads from the event. What should you do?
- A. Go to The settings area in Customer Insights - Journeys and ensure the default form matching strategy is selected.
- B. Go to business management settings and enable duplicate detection on leads based on email.
- C. Go to the classic editor and remove Create permissions from the security group for sales users.
- D. Go to the form in Customer Insights - Journeys and update the form so that it can either create new leads or update existing leads.
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A company implements Dynamics 365 Sales.
The company has the following requirements:
# Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.
# Managers must be able to look at the goals and calculations at any time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
- A. Goal metric
- B. Rollup query
- C. Rollup table
- D. Drill-down table
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?
- A. primary unit
- B. base unit
- C. related unit
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics
365 Sales data. You need to ensure that all eligible users have access.
Which three actions should you perform? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
- A. Enable Copilot for Sales in Dynamics 365.
- B. Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.
- C. Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.
- D. Install Copilot for Sales in Microsoft Outlook.
- E. Assign users the correct privileges to use Copilot for Sales in Teams.
Correct Answer: A,C,E 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
DRAG DROP
You are implementing Dynamics 365 Sales for a beverage company.
The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:
There are three flavors: strawberry, vanilla, and chocolate.
Each can costs $5.00.
A dozen cans cost $55.00.
Each case has four dozen cans and costs $200.00.
A combination case includes a dozen cans of each flavor and costs $160.00.
Purchases of four or more cases receive an extra 10 percent off the price.
You need to set up the product catalog.
Which components should you use? To answer, move the appropriate components to the correct entry descriptions. You may use each component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Viewing page 1 out of 28 pages.
Viewing questions 1-5 out of 138 questions.
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