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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
A company enables sales accelerator in Dynamics 365 Sales. All salespeople use a custom customer form. A salesperson observes that a work list displays TaskA instead of TaskB for a customer.
The salesperson requires the following setup:
* Display only TaskB in the work list.
* View the task on the customer record as a visual cue.
You need to recommend changes to meet the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each table has the following number of stages and steps:
You need to modify the business process flow to make it valid. What should you reduce?
- A. number of tables
- B. total number of stages
- C. total number of steps
- D. number of steps per stages
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A company uses Dynamics 365 Sales. The company uses their organizational structure to determine how to aggregate forecasts for each year.
The company divides a business unit into three separate units. Each unit will have a new manager.
You need to update the quotas for each user for the current fiscal year ' s forecast.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Create and assign users to new resource groups for each manager.
- B. Upload the new quota amounts for each user.
- C. Assign the users to their new managers.
- D. Update the target goal amount for each user.
- E. Create a new relationship between sites.
- F. Adjust the forecast values directly.
Correct Answer: C,D 🗳️
Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics
365 Sales data. You need to ensure that all eligible users have access.
Which three actions should you perform? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
- A. Enable Copilot for Sales in Dynamics 365.
- B. Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.
- C. Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.
- D. Install Copilot for Sales in Microsoft Outlook.
- E. Assign users the correct privileges to use Copilot for Sales in Teams.
Correct Answer: A,C,E 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
You are working with the Contact table in Dynamics 365 Sales.
The sellers want to add additional information from the Account table to the existing read-only columns visible on the Contact form.
You need to identify which form to update.
Which type of form should you look for in the available options for the Account table?
- A. Card form
- B. Quick create form
- C. Quick view form
- D. Main form
Correct Answer: C 🗳️
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