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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
WGU Operations Management (C215, VDC2) Sample Questions:
Which term means to schedule a job that starts immediately, regardless of the due date?
- A. Forward scheduling
- B. Finite loading
- C. Backward scheduling
- D. Infinite loading
Correct Answer: A 🗳️
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The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
- A. 8
- B. 6
- C. 5
- D. 9
- E. 7
Correct Answer: E 🗳️
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Which total quality management (TQM) process consists of 13 published standards and guidelines?
- A. ISO 1400
- B. ISO 9001
- C. ISO 9002
- D. ISO 9000
Correct Answer: D 🗳️
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Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
- A. Baseline for managing quality process; investment in preventative costs; budgeting
- B. Review and recommend product changes; satisfy customer needs; open communication
- C. Enhance competition; understand consumer preferences; maintain communication with operations
- D. Reward employees; motivate staff performance; manage operations planned changes
Correct Answer: C 🗳️
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How does the status of overall customer satisfaction support supply chain objectives?
- A. It measures capacity utilization.
- B. It measures efficiency.
- C. It measures space requirements.
- D. It measures compliance.
Correct Answer: B 🗳️
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