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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action Concepts | 8% | - Contact center value optimization - Define starting population - One-to-one customer engagement - Always-on outbound fundamentals |
| Decision Strategies | 25% | - Implement eligibility rules - Simulate and test strategies - Use predictive models - Design and build decision strategies |
| Channels | 10% | - Real-time containers - Email offer delivery - Third-party integration |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Actions and Treatments | 15% | - Web offer presentation - Define and manage customer actions - Outbound action configuration |
| AI and Arbitration | 8% | - Business rule prioritization - Action arbitration logic - AI-based prioritization |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and reference it in the scorecard component.
- B. Add three contact policies that correspond to the three risk segments.
- C. Add a decision table to a decision strategy and pass the credit score as the parameter.
- D. Add the risk segmentation rules in the Results tab of the scorecard rule.
When a customer is offered an action that they already accepted, this is because_________.
- A. the customer intent was captured incorrectly
- B. the actions are filtered based on eligibility
- C. the strategy is not customized to exclude previously accepted offers
- D. there are no suppression rules defined
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Map the score value in the decision strategy to "<=200".
- B. Change the cutoff value in the results tab of the scorecard decision component
- C. Change the cutoff value in the results tab of the scorecard model
- D. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
- A. File template
- B. Dynamic template
- C. Output template
- D. Email treatment
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Map a real-time container to the Top-level or Issue-level.
- B. Enable an engagement policy for the second group.
- C. Set contact limits for both the groups.
- D. Create a decision strategy at the Issue-level.
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