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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channels | 10% | - Real-time containers - Email offer delivery - Third-party integration |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| AI and Arbitration | 8% | - Action arbitration logic - Business rule prioritization - AI-based prioritization |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Define starting population - Always-on outbound fundamentals - Contact center value optimization |
| Decision Strategies | 25% | - Implement eligibility rules - Use predictive models - Simulate and test strategies - Design and build decision strategies |
| Actions and Treatments | 15% | - Outbound action configuration - Web offer presentation - Define and manage customer actions |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Contact policy rules
- B. Customer segments
- C. Arbitration rules
- D. Engagement policies
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. A property from the "Set Property" component is referenced by the "Filter" component.
- B. Information from the "Set Property" component is copied over to the "Filter" component.
- C. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- D. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Television
- B. Retail store
- C. Chatbot
- D. Billboard
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Retention
- B. Service
- C. Resource Planning
- D. Accounting
- E. Collections


