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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Governance Structure	8%	- Define admin and owner roles - Establish governance policies - Manage workflows and processes
Topic 2: Discovery	10%	- Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition
Topic 3: Delivery and Migration	17%	- Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities
Topic 4: Learning and Enablement	18%	- Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues
Topic 5: Policies and Settings	22%	- Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings - Identity and access management
Topic 6: Channel Strategy	10%	- Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure

Salesforce Certified Slack Consultant Sample Questions:

Question #1

Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A. Schedule of Creameri Ice Cream Co. deliveries and expected delays
B. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
C. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
D. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today

Reveal Solution Discussion 0

Correct Answer: D 🗳️