Salesforce Certified Slack Consultant - Slack-Con-201

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. What is the most effective way to project manage a team in Slack?

A) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
B) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
C) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
D) Send a check-in template to teammates to respond to on a weekly basis.

2. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Key Messaging
B) Channel Strategy Session
C) Governance Session
D) Grid Design Workshop

3. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be unequal access to apps based on teams and departments.
B) There may be apps that impede the adoption of Slack.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) Users may need training on other apps to make their work more productive.

4. What is the primary benefit of establishing a standard channel naming convention?

A) Allow users to quickly see other members in that channel.
B) Enhance the organization's culture and brand.
C) Prevent unnecessary channel creation.
D) Allow organization and clarity for users.

5. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
B) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

Solutions: