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Apple Desktop Service Certification Sample Questions:

1. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Drain and refill the liquid cooling system.
B) Let the computer run overnight to evaporate any spilled liquid.
C) Use a patch kit to re-seal the leak.
D) Unplug the computer immediately.

2. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 3S107
B) 2.5.8

3. What is the main function of Server Monitor?

A) it executes a full suite of diagnostics on all internal Xserve hardware.
B) It provides detailed status of Xserve hardware functionality.
C) It monitors the Mac OS X Server operating system and reports on any crashed processes.
D) It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.

4. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) What type of wireless card is installed in your iMac G5?
B) Have you upgraded to Mac OS X v10.4.8?
C) Can any other computer successfully join her network?
D) Does your ISP support wireless access to the Internet?

5. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What is the issue?
B) Did you turn off the computer improperly?
C) Is this the first time you have had this problem?
D) What operating system are you using?

Solutions: