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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Quality Management Edition
B) Recorder Edition
C) Standard Edition
D) Workforce Management
E) Desktop Trigger

2. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) TI-89 Titanium devices
B) Nortel 1100-series endpoints
C) Avaya K155 endpoints
D) Avaya K165/175 endpoints
E) Android smartphones

3. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
B) IPOSS includes remote diagnostic capabilities.
C) IPOSS includes major software upgrades, updates and patches.
D) IPOS Scan be sold under wholesale and co-delivery models.
E) Default coverage hours for IPOSSare365x 24.

4. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) IP Office Media Manager
B) Simplified Web Self-Administration
C) Cloud Operations Manager
D) Avaya Call Reporting
E) Avaya IX TM Spaces

Solutions: