CRT-271 Practice Test Questions Updated 279 Questions
Salesforce CRT-271 Dumps - Secret To Pass in First Attempt
Earning the Salesforce CRT-271 certification demonstrates a commitment to excellence in Community Cloud consulting and can help professionals advance their careers. Certification Preparation For Community Cloud Consultants certification is ideal for individuals who work as Salesforce consultants, business analysts, or community managers and want to validate their skills and knowledge in this area. Certification Preparation For Community Cloud Consultants certification is also beneficial for organizations that rely on Community Cloud to connect with their stakeholders and want to ensure that their consultants have the necessary expertise to build effective communities.
The CRT-271 exam covers a wide range of topics, including community setup and configuration, engagement strategies, branding and customization, security and access, and data management. Candidates are expected to have a deep understanding of Salesforce Community Cloud functionality and best practices, and be able to apply them to real-world scenarios. CRT-271 exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. To pass the exam, candidates need to score at least 63%, and the certification is valid for two years.
NEW QUESTION # 55
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?
Select one or more of the following:
- A. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps
- B. Lightning External Apps Plus and Lightning External Apps
- C. Customer Community and Partner Community
- D. Partner Community and Lighting External Adds Plus
Answer: A
NEW QUESTION # 56
An organisation's administrator is tasked with setting up and configuring Reputation within a new community.
Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:
- A. Enable setup and display of reputation levels
- B. Upload a badge image for each reputation level
- C. Remove and add reputation levels as required
- D. Configuration point ranges for the levels
- E. Provide a custom name for each reputation level
Answer: A,C,D
NEW QUESTION # 57
Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:* Five active Communities* Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container* Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
- A. Access all Communities via Salesforce1 iOS app
- B. Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser
- C. Access all Communities via mobile browser using the Community URL
- D. Access four template -based Communities viamobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
Answer: D
NEW QUESTION # 58
How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
- A. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
- B. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
- C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
- D. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
Answer: C
NEW QUESTION # 59
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
- Users have quick access to new and recommended discussions and articles
- Users have the ability to contact Universal Containers quickly to help
- Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:
- A. Featured topics
- B. Breadcrumb
- C. Contact support button
- D. Reputation leaderboard
- E. Record detail
Answer: A,B,C
NEW QUESTION # 60
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer
- A. Create a post on a custom object, Announcements that all employees follow
- B. Create a Chatter group in the Community and include all employees
- C. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
- D. Create a Chatter group in the internal Salesforce org and include all employees
Answer: B
NEW QUESTION # 61
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Export the Customer Community template in the Builder Settings
- B. Select the created Bolt solution in the Community Creation wizard
- C. Export the Customer Community using Site.com Studio
- D. Select the created Bolt solution in the Builder Themes
- E. Define the name, images, and features of the template
Answer: A,B,D
NEW QUESTION # 62
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
- A. Add the Top Articles component inside the Community Builder
- B. Set the Number of Articles property inside the Page Editor
- C. Make sure Top Articles for Topics is enabled in Community Management
- D. Update Knowledge Settings inside Setup
Answer: B
NEW QUESTION # 63
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?
- A. Select the Enable Customer Community user option in the Partner contact in Salesforce
- B. Create Partner users as members in the Customer Community and send login details to the users
- C. Include the partner profile as a member of the Community for customers.
- D. Add the Customer community to the Partner Community user profile
Answer: C
NEW QUESTION # 64
Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
- A. Create a standard page
- B. Clone an object page
- C. Create an object page
- D. Clone a standard page
Answer: A
NEW QUESTION # 65
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
- A. Create the account and enable it as a partner account
- B. Add partner contacts to the Community as members
- C. Create a partner profile for the company
- D. Allow partner users to self-register and gain access
Answer: C
NEW QUESTION # 66
Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?
- A. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community
- B. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher
- C. Wendy should access Community Manager and Community Builder via a Desktop browser only
- D. Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site
Answer: C
NEW QUESTION # 67
Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
- A. Use a Community Moderation Rule
- B. Leverage the Community Cloud Moderation API with APEX
- C. Download the Advanced Community Moderation lightning component and configure it in the Community Builder
- D. Define Community Member Criteria
Answer: D
NEW QUESTION # 68
UniversalContainers is launching a Community to drive their channel sales. The requirements are as follows: * Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.
This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users.
* Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
- A. Integrate the Back-Office Legacy System using custom code development.
- B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
- C. Integrate the Back-Office Legacy System using Salesforce Connect
- D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community
Answer: B,C
NEW QUESTION # 69
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies.
The majority of UC customers have multiple Accounts and frequently add new Accounts.
Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A. Customer Community Plus
- B. Customer Community Plus Login
- C. Customer Community
- D. Customer Community Login
Answer: A
NEW QUESTION # 70
Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers
- A. Configure Live Agent in the Salesforce org
- B. Add a custom Live Agent Lightning component
- C. Enable Live Agent in Community Settings
- D. Set up Live Agent in Community Management
Answer: A,C
NEW QUESTION # 71
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