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NEW QUESTION # 75
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- B. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- C. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
- D. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
Answer: D
Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
NEW QUESTION # 76
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Experience Builder and Chatter
- B. Chat Agent Guided Setup Flow and Service Console
- C. Service Channel and Chatter
- D. Service Console andService Channel
Answer: B
Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.
NEW QUESTION # 77
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via Case Assignment Rules
- B. Automatically via process Builder by meeting specified criteria
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Manually by users commenting ''Escalate''
Answer: B,C
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 78
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether the Experience site is public and activated. Pencil & Paper
- B. Check whether the SEO Institute has provided the approval for the site with end date.
- C. Check whether manual sitemap refresh happens on the last day of every month.
- D. Check whether a custom robots.txt file to control indexing has been created.
Answer: A,D
Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.
NEW QUESTION # 79
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
- A. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
- B. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
- C. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
- D. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
Answer: B
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.
NEW QUESTION # 80
Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Partner Central
- B. Help Center
- C. Customer Account Portal
- D. Customer Service
Answer: B
Explanation:
To createa public Knowledge base, NTO should select the Help Center template when building its site. The Help Center template is designed for creating self-service communities where users can find answers to common questions, access articles and FAQs, and contactsupport agents if needed. The Help Center template also supports multiple languages, mobile devices, and branding customization.
NEW QUESTION # 81
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers
- A. Build Your Own
- B. Partner Central
- C. Customer service
- D. Help Center
Answer: A,B
Explanation:
Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for its partners. Partner Central is a template that is designed for managing partner relationships, such as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to create a custom site using Lightning Web Components and other web standards.
NEW QUESTION # 82
What accuratelysequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.2) Select Manage External User. Multiple Books3) Select Enable Partner Account.4) Edit the user record to assign the correct role and profile.5) Save.
- B. 1) View the partner account contact.2) Select Manage External User.3) Select Enable Partner User.4) Edit the user record to assign the correct role/profile.5) Save.
- C. )1) Edit the user record to assign the correct role/profile. ee2) View the partner account contact. Single Book3) Select Manage External User.4) Select Enable Partner User.5) Save.
- D. 1) Edit the user record to assign the correct role/profile.2) View the partner account contact.3) Select ManageExternal User.4) Select Enable Partner Account.5) Save.
Answer: B
Explanation:
To create a partner user from an enabled partner account, the correct sequence of steps is C. A partner user is a user who has access to your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To enable a partner user, you need to view the partner account contact, select Manage External User, select Enable Partner User, edit the user record to assign the correct role and profile, and save.
NEW QUESTION # 83
Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
- A. Navigational Topics
- B. Featured Topic
- C. Content Topics
- D. Navigation Tree
- E. Content Graph
Answer: C,D,E
Explanation:
Three features that CK should use to organize content on its site are Content Topics, Content Graph, and Navigation Tree. Content Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. Content Topics can be assigned to any content, such as articles, posts, or files.
Content Graph is a feature that analyzes the relationships between content and topics and suggests relevant content to users based on their interests and preferences. NavigationTree is acomponent that allows you to create a hierarchical structure of topics and subtopics that users can browse through to find content.
NEW QUESTION # 84
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Customer Community
- B. Partner Community
- C. Customer Portal
- D. Customer Community Plus
Answer: B,D
Explanation:
Two Community licenses that allow records to be shared with a criteria-based sharing rule are Partner Community and Customer Community Plus. Theselicense types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 85
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Delete existing topics and assign articles to newly created topics.
- B. Keep existing topics and reassign articles to newly created topics.
- C. Merge similar topics in Content Management.
- D. Mark old topics as Inactive and assign articles to the new active topics.
Answer: C
Explanation:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.
NEW QUESTION # 86
A consultant needs to leverage ExperienceBundle for a deployment but isunable to view it.
What is the most likely cause for this issue?
- A. The experience has not yet been published.
- B. The "Enable ExperienceBundle Metadata API" setting needs to be checked.
- C. A custom Experience template needs to be created.
- D. A change set containing the Network needs to be deployed.
Answer: B
Explanation:
The ExperienceBundle Metadata API allows you to retrieve, deploy, create, update, or delete an Experience Cloud site's metadata definition in a single API call. To use this API, you need to enable the "Enable ExperienceBundle Metadata API" setting in the Experience Cloud site's administration settings.
NEW QUESTION # 87
How can Sharing Sets be used to share records with Customer Community users?
- A. Create one Set per object and add the Customer Community profiles to each Sharing Set.
- B. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
- C. Create one Sharing Set and add the objects to share in the Sharing Set.
- D. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
Answer: C
Explanation:
To share records with Customer Community users using Sharing Sets, you should create one Sharing Set and add the objects to share in the Sharing Set. A Sharing Set is a feature that allows you to share records with Customer Community users based on common account or contact fields. For example, you can share records with users who have the same account ID or contact ID as the record owner. To use Sharing Sets, you need to create one Sharing Set and add the objects that you want to share in the Sharing Set. You can then define the access level and criteriafor each object.
NEW QUESTION # 88
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce administrator is not marked as a delegated administrator on the partner account.
- B. The account record associated with the contact record is not enabled as a partner.
- C. The Salesforce Administrator is not a member of the Partner Community
- D. The Salesforce Administrator is not assigned a role in Salesforce.
Answer: A,B
Explanation:
Two reasons causing this issue are C and D. To create a partner user for their Partner Community, the Salesforce administrator needs to have two requirements met: The account record associated with the contact record must be enabled as a partner, which means that it has the Is Partner checkbox checked. This indicates that the account is part of your partner network and can access your Partner Community site. The Salesforce administrator must be marked as a delegated administrator on the partner account, which means that they have limited administrative privileges to perform certainuser management tasks on behalf of an administrator. This allows them to create partner users from contact records without having full system administrator access.
NEW QUESTION # 89
Which stepdoes the system administrator have to take to create a partner user?
- A. Select Enable Partner User from the Contact Detail page.
- B. Assign the Gold Partner permission to the user.
- C. Create a partner queue, and add users to it.
- D. Add the user to the All Partner Portal Users public group.
Answer: A
Explanation:
This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission setsfrom the contact. The system administrator can also specify a username, email address, and nickname for the partner user.
NEW QUESTION # 90
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
- A. Create a new user form that automatically triggers a process to create a user.
- B. Recommend partners share user credentials.
- C. Delegate external user administration.
- D. Implement a limit on new users and password resets.
Answer: A
Explanation:
To help UCwith user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 91
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site.
CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
- A. Create a trigger on User to convert the Contact to a Person Account.
- B. Set the profile to the standard Person Account profile.
- C. Create a flow to convert the Contact to a Person Account.
- D. Leave the Account field blank.
Answer: D
Explanation:
To configure self-registration for customers who use Person Accounts, CK should leave the Account field blank. This will allow CK to create individual customers without associating them with an account. CK can use the standard self-registration configuration under Experience Workspace and select a profile or permission set that supports Person Accounts. CK can also customize the self-registration page and Apex handler to create Person Accounts for customers based on their information.
NEW QUESTION # 92
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers
- A. Customer Community User
- B. Customer Community Login User
- C. Partner Community User
- D. Customer Community Plus Login User
Answer: C,D
Explanation:
To support the sharing requirement of using advanced sharing rules for thecustom object, CK should grant two user license types to customers: Partner Community User and Customer Community Plus Login User.
These license types allow customers to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 93
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Partner
- B. Visible to Anyone
- C. Visible to Public Knowledge Base
- D. Visible to Customer
Answer: C
Explanation:
To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options,such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
NEW QUESTION # 94
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. ExperienceBundle
- B. Experience CloudScript Master
- C. Lightning Builder
- D. Site Builder
Answer: D
Explanation:
To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a tool that allows you to edit the look and feel of your Experience Cloud sitesusing a drag-and-drop interface. You can change the theme, layout, components, and branding of your sites without coding. Site Builder also supports Lightning templates, which are responsive and modern templates for Experience Cloud sites.
NEW QUESTION # 95
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