[Oct-2021] Field-Service-Lightning-Consultant Exam Dumps Pass with Updated 2021 Salesforce Certified Field Service Lightning Consultant
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NEW QUESTION 155
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. First time fix rate: The percentage of on-site service requests resolved on the first visit.
- B. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- C. Average time to repair: The average time required to repair or install as asset.
- D. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
Answer: D
NEW QUESTION 156
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Fall in schedule
- B. Reschedule appointment
- C. Fix overlaps
- D. Resource schedule optimization
Answer: D
NEW QUESTION 157
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use work types to assign associated articles to work order.
- B. Create a custom Mobile App that syncs articles based on service appointment assignments.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
Answer: A
NEW QUESTION 158
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Establish a Preventative Maintenance program for their install base.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Integrate IoT data from their install base to detect asset issues.
- D. Review existing contracts for obsolete provisions and requirements.
Answer: A
NEW QUESTION 159
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
- A. Manage Attached Articles and Search the Knowledge Base.
- B. Attach Articles to Work Orders and Work Order Line Items.
- C. Include Quick Actions and Global Actions in Attached Articles.
- D. Attach Knowledge Articles to Work Order Line Items Only.
Answer: A,B
NEW QUESTION 160
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Subtract one hour from the start and end times on the service territory.
- B. Add one hour to the start and end times on the service territory member's operating hours.
- C. Add one hour to the start and end times on the service territory.
- D. Change the time zone on the service territory member's user record to match the service territory's time zone.
Answer: B
NEW QUESTION 161
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Create CSS in the Dispatcher's Console.
- D. Add Fields on the Page Layout.
Answer: A
NEW QUESTION 162
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Required Resources
- C. Match Boolean
- D. Preferred Resources
Answer: C
NEW QUESTION 163
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
- A. Custom report in a private report folder
- B. Custom list view
- C. Custom lightning component
- D. Custom gantt filter
Answer: D
NEW QUESTION 164
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Asset object
- B. Only the Primary Assets related list on the Work Order object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Only the Primary Assets related list on the Asset object
Answer: A
NEW QUESTION 165
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Appointment.
- B. Create operating hours for the Service Resource.
- C. Create operating hours for the Service Territory.
- D. Create operating hours for the Optimization Engine.
Answer: B,C
NEW QUESTION 166
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure customer preferences on the service resource record.
- B. Configure and add excluded and required resource work rules to scheduling policies.
- C. Configure resource preferences on the account or work order.
- D. Configure and add excluded and required required resource business objectives to scheduling policies.
Answer: B,C
NEW QUESTION 167
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers
- A. Verify the dispatcher ran the service appointment data job
- B. Review service appointment automation
- C. Conform the technician mobile device is online
- D. Investigate work order life cycle
Answer: B,C
NEW QUESTION 168
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- B. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
- D. Manually create a competitor's Asset Record on the Field Service mobile app.
Answer: A
NEW QUESTION 169
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define same resource and start dependencies
- B. Define start after finish and same day dependencies
- C. Define a same start dependency
- D. Define start after finish dependencies
Answer: B
NEW QUESTION 170
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Create the report to identify the service appointment in the area of notified service resources.
- B. Create a map polygon of affected area to select service appointment for rescheduling
- C. Push reschedule notifications to service service resource using the field service lightning mobile app
- D. Configure a new scheduling policy to change service appointment
Answer: B
NEW QUESTION 171
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. work order
- B. service appointment
- C. service report
- D. work types
Answer: D
NEW QUESTION 172
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Create a custom Gantt action to call an apex class to reschedule appointments.
- B. Write a batch apex class to unscheduled low priority work orders.
- C. Define a global optimization job to run hourly.
- D. Apply the reshuffle action within the Gantt.
Answer: D
NEW QUESTION 173
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- B. Create an Approval Process from the Service Appointment for the customer's Authorization.
- C. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- D. Create a custom text field to capture the customer's signature on Salesforce mobile app.
Answer: A
NEW QUESTION 174
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
- A. Allow Status Transitions based on Role.
- B. Configure Status Transitions based on Resource Type.
- C. Limit Status Transition based on Profile.
- D. Block Status Transitions using a Validation Rule.
Answer: C
NEW QUESTION 175
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. visual force page
- B. page layouts
- C. mini page layouts
- D. field sets
Answer: B
NEW QUESTION 176
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. Five Service Territories with fewer than 500 Service Appointments per day
- B. Three Service Territories with fewer than 50 resources
- C. Two Service Territories that split the Service Resources evenly
- D. One Service Territory with four Polygons
Answer: B
NEW QUESTION 177
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
- C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
Answer: D
NEW QUESTION 178
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