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Avaya 7004.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Overview | 20% | - Avaya Aura integration - CS1000 platform components - Hardware and software versions |
| Topic 2: Configuration & Feature Management | 25% | - User and station administration - Dial plan and routing configuration - Feature activation and management |
| Topic 3: Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Call processing issues - Network and signaling problems |
| Topic 4: System Maintenance & Operations | 25% | - System monitoring and performance management - Software upgrades and patching - Backup and recovery procedures |
| Topic 5: Security & System Integrity | 10% | - Access control and user rights - Security best practices |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers receive an overflow tone and calls are blocked.
Zone Number = 1 Zone Intent = MO Intrazone Traffic = Best Quality Interrone Traffic = Best Bandwidth Resource Type = Shared
Which programming change is recommended to provide dedicated Digital Signal Processor
(DSP) resources to Contact Center IP telephones?
- A. Change Interzone to Best Quality
- B. Change Resource Type to Private
- C. Change Zone Intent VTRK
- D. Change Interzone Traffic to Best Bandwidth
Correct Answer: B 🗳️
Click the Exhibit button.
Consider the a customer's dialing plan shown in the exhibit, which detail on-net and off-net dialing requirements:
TIE trunks between Location A and Location B are currently out of service.
TIE trunks between Location B and Location D are currently out of service.
All over TIE trunks are fully functional.
Which route will a call to LOC 304-2001 take if it originates from location B?
- A. TIE AB to Location A.
- B. The call will not leave the originating PBX
- C. TIE BD to Location D, then TIE CD to Location C then TIE AC to Location A
- D. TIE BD to Location D.
Correct Answer: B 🗳️
Click the Exhibit button.
Refer to the customer's dialing plan and programming show in the exhibits.
Assuming all required Route List Indexes have been programmed, why will the station user's dialed call of 8-1-717-398-8001 not complete?
- A. NPA 1717 is not provisioned in the customer's database
- B. 398-8001 would be denied under the SDRR programming
- C. AC1 Access Code was not dialed
- D. AC2 Access Code was not dialed
Correct Answer: B 🗳️
In order to set up the Customer Data Block within Element Manager to support Zone Based Dialing, and assuming Package 420 ZBD Package is installed and active, what needs to be done first?
- A. Select the "Enable Numbering Zones" option from the customer's Feature page.
- B. Select the Public Dial Plan from the customer's Features page.
- C. Configure Numbering Zones.
- D. Select the Private Dial Plan from the customer's Features page.
Correct Answer: A 🗳️
An existing customer upgraded to Communication Server 1000 RIs 7.5 but plans on staying on an H.323 network environment until their key systems in the network get upgraded to SIP. Their last 7.0 system is just now being put into service and you are configuring the H.323 Gateway Properties using Element Manager.
What is the correct entry for the Primary Gatekeeper IP address?
- A. Private domain name field for the Gatekeeper
- B. Signaling Server T-LAN IP that runs the Gatekeeper application
- C. Signaling Server E-LAN IP that hosts the Primary Re-direct Server
- D. Node ID assigned to the site where the Call Server is located
Correct Answer: B 🗳️
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