Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
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When hiring managers look at your resume, having an Avaya certificate would definitely give you an advantage. Websites like Indeed reveal thousands of positions looking for candidates with Avaya skills or qualifications. Maintenance engineer, network maintenance engineer, technical manager, infrastructure engineer, and telephony specialist are among the roles available, as well as some sales specialist and account manager vacancies. Besides, Avaya’s skills lead to an increased compensation package. For instance, according to PayScale, Avaya engineers receive an average annual salary of $105k.
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IP Office Maintenance
- Handling the upgrade procedures and validating the upgrade status.
- Using proper tools to carry out a test plan.
- Diagnosing and solving the problem given a troubleshooting scenario.
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Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Platform Architecture & Requirements | 20% | - Platform versions, options and specifications - System sizing and requirements for customer scenarios - Licensing and activation |
| Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Common issues and resolution procedures - Backup, restore and software updates |
| Installation & Implementation | 20% | - IP500 V2 hardware installation - IP Office Server Edition deployment - Initial system setup and configuration |
| Application & Feature Configuration | 20% | - One-X Portal and unified communications - Voicemail Pro configuration - ARS, short codes, hunt groups and automated attendants |
| System & User Configuration | 25% | - User, extension, group and call routing configuration - Management interfaces: Manager, Web Manager, System Status Application - System settings, time, network and security - Endpoint configuration: digital, SIP, soft clients |


