Avaya Oceana® Solution Support - 74970X

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The Avaya Oceana agents are in READY state for the voice channel.
B. The AES and CSC connections are established.
C. The Avaya Oceana agents are in READY state for the email channel.
D. The Avaya Oceana administrators are in READY state for voice channel.

Question 2

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC and Omnichannel DB
B. UAC, Email Snap-In and Omnichannel DB
C. UAC, Agent Workspaces and Omnichannel
D. UCM Spaces, UAC, and Agent Workspaces

Question 3

To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

Question 4

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C. Avaya Oceana Workspaces does not require UAC authorization while logging in.
D. Avaya Oceana Workspaces relies on CM for authentication and authorization.

Question 5

Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A. It should match the Communication Manage FQDN.
B. It should match the Communication Manager IP address.
C. It should match the Switch Connection Name in the AES server.
D. It should match the Communication Manager host name.

Solutions: