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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Which of the following requirements can be implemented using Next Best Action?

A) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
B) Provide the customer service representative with a list of potential reasons the customer has called.
C) Reduce average handle time of each customer interaction to less than two minutes per incident.
D) Identify why response rates for a campaign in a region are lower than the company average.

2. Organize each rule in the appropriate layer of the Enterprise Class Structure (ECS).

3. An application contains a rule with an Apply to: class of TGB-HRApps- Work-Expenses. When updating the application, you want to change the Apply to: class of the rule to TGB.
How do you prevent the application from using the rule in TGB-HRApps-Work-Expenses!

A) Set the availability of the rule in TGB-HRApps-Work-Expenses to "Withdrawn."
B) Set the availability of the rule in TGB-HRApps-Work-Expenses to "Blocked."
C) Set the availability of the rule in TGB-HRApps-Work-Expenses to "Not Available."
D) Set the availability of the rule in TGB to "Final."

4. Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of procedure. After entering the information, users submit the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
*Ensure that users can identify duplicate requests.
*If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two options configure the application so that users can identify duplicate requests? (Choose Two)

A) Add a duplicate search step to the case lifecycle design.
B) Configure weighted conditions.
C) Configure a Validate rule to validate matching cases.
D) Configure a duplicate search decision table and add it to a Decision shape.

5. Which configuration allows you to control which user roles can add attachments to a case?

A) Configure a when rule on the attachment category.
B) Update the access control setting for adding attachments in the Access Manager.
C) Configure a privilege on the attachment category.
D) Enable attachment-level security on the attachment category.

Solutions: