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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A) All agents must be certified in predictive engagement
B) The organization must have enabled historical analytics
C) Genesys Cloud AI premium add-on must be disabled
D) A queue with sufficient historical interaction data

2. What is the primary function of an Action Map in Predictive Engagement?
Response:

A) To define when and how to engage a visitor
B) To track queue length metrics
C) To assign agents to digital channels
D) To forecast staffing requirements

3. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Messenger theme selection
B) Agent skill mappings
C) Campaign budget allocation
D) Domain whitelisting

4. Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

A) Lower infrastructure requirements
B) Dynamic agent selection
C) Outcome-based optimization
D) Static evaluation of agent pools

5. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

Solutions: