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Facebook 600-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Community Strategy | - Community planning and objectives
|
| Topic 2: Community Engagement | - Engagement tactics and content
|
| Topic 3: Moderation and Governance | - Community rules and enforcement
|
| Topic 4: Insights and Measurement | - Analytics and reporting
|
Facebook Certified Community Manager Sample Questions:
The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)
- A. Set the community objectives
- B. Invite all of their friends into the community
- C. Determine the community mission
- D. Create the community and define plans once it's established
- E. Discuss shared values and how they want the community to feel
Correct Answer: A,C,E 🗳️
The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)
- A. Delete the member's comments and mute them for seven days
- B. Remove the member from the group
- C. Reply to the member's comment and tag them in the rule post
- D. Repost a group rule and mute them for seven days
Correct Answer: C,D 🗳️
Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)
- A. Create and schedule content to reinforce the guiding principles of the community
- B. Create a poll in the community to ask whether new guiding principles should be introduced
- C. Use the decline with feedback tool to remind people of the group rules they have violated
- D. Ask the members who go against group rules to explain themselves in the comments
Correct Answer: A,C 🗳️
A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)
- A. Post applicable community guidelines and pin that post as an announcement.
- B. Use an analytics tool to determine which content is best to provide.
- C. Mute members who repeatedly violate group rules.
- D. Tag members in every topic discussion to encourage them to comment.
Correct Answer: A,B 🗳️
A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)
- A. Create a group rule that requires daily engagement to remain in the group.
- B. Highlight top commenters in a special weekly post.
- C. Enlist a scheduling tool to create daily topical posts to encourage conversation.
- D. Comment on every post that members make in the group.
- E. Look at engagement insights to compare the daily number of posts.
Correct Answer: C,E 🗳️
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Ivan 
Myrna 
Gill 
Abbott 
Clara 
Jonathan 
Rose 
Mag 
Norma 
Ingram 
Muriel 
Molly 
Howar 
Quentin 
Neil 
Edmund 
Alexander 
Alvin 
Bernice 
Sid 
