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HDI QQ0-200 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Help Desk Technology and Support Environment | - Support infrastructure
|
| Troubleshooting Techniques | - Analytical problem solving
|
| Teamwork and Leadership | - Team effectiveness
|
| Incident and Problem Management | - Incident handling process
|
| Help Desk Operations | - Service desk processes
|
| Customer Service Excellence | - Customer communication
|
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Solomon 
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Todd 
Hayden 
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Ansel 
Bridget 
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Tyler 
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Freda 
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