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IBM Information Management Front End Tools and Processes Sample Questions:

1. When does a PMR need to be re-entitled?

A) When you find an APAR for the customer's problem.
B) When customer's telephone number is changed.
C) When the customer cannot speak English.
D) When the product compid is changed.

2. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
B) Taking Ownership and marking this in the Keyword 1 field of the PMR.
C) Write their name in the PMR text and explain that they are responsible for this PMR.
D) Taking Ownership and marking this in the Owner field of the PMR.

3. Which AQS level must be set in order to involve the BackEnd?

A) 1
B) 6
C) 5
D) 2

4. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical or impacting support team
B) Severeimpact and system running
C) Non-critical query
D) Criticalimpact or system down

Solutions: