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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?
A) Suggest no changes to the metrics.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest that an additional category of metrics for defect rates be collected.
2. When documenting an activity in a business process, the BPM Analyst will record the business objects used by that activity. How will the BPM Analyst document the business objects used (or created) by that activity?
A) process activity inputs and outputs
B) process activity steps
C) process participant requirements
D) process variable types
3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:
A) determine the source of business data in the process.
B) measure the operations within a process.
C) notify stakeholders when a threshold is violated.
D) reward participants for superior performance in the process.
4. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?
A) Change the theme of Playback 1 to work exclusively on user interfaces.
B) Inform the stakeholders that their request will not be part of this application.
C) Capture the feedback in planning for Playback 3 with user interface enhancements.
D) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C |


