Microsoft Dynamics CRM 2011 Applications - MB2-868

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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C. Qualify the lead and convert it to an account, a contact, and an opportunity.
D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.

Question 2

In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A. Channel
B. Parent Campaign
C. Customer
D. Response Code

Question 3

In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A. Open the opportunity, and then change the currency.
B. Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C. Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D. Create a new opportunity that has the correct currency, and then delete the original opportunity.

Question 4

A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A. Edit the facility's work schedule.
B. Edit the service selection rule.
C. Edit each user's work schedule.
D. Edit the service activity.

Question 5

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A. Relate the opportunity to at least one competitor.
B. Enter the close date on the close opportunity form.
C. Activate all draft quotes related to the opportunity.
D. Close all open activities on the opportunity.

Solutions: