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Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 27, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Migration and Integration- Data import/export
  • 1. Import Management tool
    • 2. FBDI import
      Topic 2: Customer Entitlements and Action Plans- Entitlements and SLAs
      • 1. Coverage and service tiers
        • 2. Notifications and performance tracking
          • 3. Milestones and operating calendars
            - Action Plans
            • 1. Execution within service requests
              • 2. Action plan templates
                Topic 3: Work Assignment and Routing- Queues and assignment rules
                • 1. Queue configuration
                  • 2. Assignment rules based on SR attributes
                    • 3. Agent capacity and availability
                      - Omnichannel routing
                      • 1. Work starvation prevention
                        • 2. Cross-channel workload distribution
                          Topic 4: Digital Customer Service and Chat- Digital Customer Service (DCS)
                          • 1. Embedding Fusion Service in external apps
                            • 2. UI themes and branding
                              - Chatbot and automation
                              • 1. Virtual assistant configuration
                                Topic 5: Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                • 1. Service catalog and category hierarchy
                                  • 2. Scheduled processes and automation
                                    • 3. SR outcomes and resolutions
                                      • 4. Profile options and system configuration
                                        • 5. User and role management
                                          - Application Composer extensions
                                          • 1. Object workflows
                                            • 2. Custom objects and fields
                                              • 3. Groovy scripting for business logic
                                                Topic 6: Redwood UX and AI Features- Redwood interface configuration
                                                • 1. Workflow implementation platform
                                                  • 2. Activities timeline
                                                    - AI capabilities
                                                    • 1. Knowledge recommendations
                                                      • 2. SR classification AI
                                                        Topic 7: Notifications, Emails, and Interactions- Email processing
                                                        • 1. Inbound/outbound email channels
                                                          • 2. Email templates and interaction tracking
                                                            - Notifications and collaboration
                                                            • 1. Internal collaboration tools
                                                              • 2. In-app notifications
                                                                Topic 8: Computer Telephony Integration (CTI)- Telephony integration setup
                                                                • 1. Call flows configuration
                                                                  • 2. Screen pop functionality
                                                                    • 3. Redwood CTI toolbar setup
                                                                      Topic 9: Productivity and Contact Center Tools- Agent productivity tools
                                                                      • 1. Dashboards and analytics
                                                                        • 2. SmartText configuration
                                                                          • 3. Hotkeys and shortcuts

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            Question 1

                                                                            Which two options are true about role synchronization for Digital Customer Service (DCS)?

                                                                            A. also synchronizes userIDs and passwords between DCS and Engagement Cloud
                                                                            B. is real time
                                                                            C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
                                                                            D. is required for every DCS instance


                                                                            Question 2

                                                                            Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            A. Assign the new business object to a page.
                                                                            B. Assign the new business object to a new component.
                                                                            C. Map a Visual Builder Cloud Service business object to the object API.
                                                                            D. Assign object access roles to an administrative user.


                                                                            Question 3

                                                                            What is the main function of the Data Security Policies?

                                                                            A. defines the views or functionalities the user can access
                                                                            B. defines the actions a particular user can do
                                                                            C. defines the data a particular user can see and/or modify
                                                                            D. defines the privileges and roles a particular user can have
                                                                            E. defines the views the application can access


                                                                            Question 4

                                                                            What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

                                                                            A. Add a message to a Service Request.
                                                                            B. Create a Service Request.
                                                                            C. Chat with an Agent about a Service Request.
                                                                            D. View and edit attachments to a Service Request.
                                                                            E. Delete a Service Request.


                                                                            Question 5

                                                                            Your customer asked you to modify the default severity value for new service requests.
                                                                            Which three steps should you follow to make the change?

                                                                            A. Modify the Profile Value and save.
                                                                            B. Select View > Detach.
                                                                            C. Unlock and publish the new selected profile value.
                                                                            D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                                                            E. Lock the Profile Option for editing.
                                                                            F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.


                                                                            Solutions:

                                                                            Question 1
                                                                            Answer: B,D
                                                                            Question 2
                                                                            Answer: C,D
                                                                            Question 3
                                                                            Answer: A
                                                                            Question 4
                                                                            Answer: B,C,D,E
                                                                            Question 5
                                                                            Answer: A,C,F

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