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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 2: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 3: Configuration and Setup | - Initial system configuration
|
| Topic 4: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Topic 5: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 6: Search and User Experience | - Knowledge search configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)
- A. Language information
- B. Dictionary
- C. Translations
- D. Search Log
- E. Rules engine
Correct Answer: A,B,E 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Which two statements are true about replacement tokens? (Choose two.)
- A. They enable creation and storage of complex content consisting of integrated text and images multiple times.
- B. They enable re-use of content in a standardized form.
- C. They enable re-use of existing content of any data type in variables.
- D. They enable management of standardized content from a singleresource.
Correct Answer: B,D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
In Knowledge Advanced Search what is the use of the Concept feature?
- A. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
- B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
- C. Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
- D. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
Correct Answer: C 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
- A. There is no search term added in the answer keyword list.
- B. There is no answer content added to the answer article.
- C. The answer article is not assigned to any staff member/staff agent.
- D. The answer is not assigned to any product/category that is visible to a customer.
- E. There is no display position defined for the answer article.
- F. The answer status is not set to public or custom status of status type "public".
Correct Answer: D,F 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)
- A. Product and Categories
- B. Workflows
- C. Web roles
- D. Console roles
- E. API Roles
Correct Answer: A,C,D 🗳️
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