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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and assign two different Resources.
B) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
C) Create one Service Appointment and add two Required Resources.
D) Create one Service Appointment and schedule two Resources.

2. Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A) The Preferred Resource service objective is ignored for active Crew Members.
B) A serviceresource can only be a member of a single Crew.
C) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D) Capacity-based scheduling is supported for Service Crews.

3. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create one Service Resource and assign the relevant Permission Set Licenses. pee
B) Create one Service Resource and assign the Technician and Dispatcher role.
C) Create two Skills records and assign them to the Service Resource record.
D) Create two Service Resources and assign them to the employee. &

4. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A) Field Sets
B) Mini-Page Layouts
C) Page Layouts
D) Visualforce Pages

5. Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A) Service Appointment inventory
B) Work Order inventory
C) Products Consumed on Work Order Line Items
D) Products Consumed on Work Orders

Solutions: