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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Topic 2: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 3: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 4: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 5: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 6: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 7: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 8: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 9: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 10: User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Topic 11: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 12: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 13: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Topic 14: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Topic 15: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer wants their managers to track sales performance. How do you perform the sales target planning? (2 correct answers)
A) Create a sales target plan with unique key combination of sales unit and horizon
B) Maintain multiple active versions of the sales target plan at the same time
C) Select the planning dimensions and master data
D) Maintain multiple curruncies in the sales target plan
2. What must you do if your customer wants to add product images to sales quote print forms?
A) Configure the fine tuning activity
B) Add printing as a predefined task in Activity Plans
C) Select an image option when you print the form
D) Activate the scoping element
3. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
A) You merge both accounts and create the contact record for that account
B) You create different contacts for each account
C) You create the contact for the first account and add the same contact to the second account
D) You create the contact master record only and add it to the account hierarchy
4. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
A) Non-binding Confirmation
B) Future Confirmation
C) Binding Confirmation
D) Semi-binding Confirmation
5. Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.
A) True
B) False
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |


