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Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the key responsibilities for CM Manager?

A) SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
B) Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
C) CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
D) Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.

2. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan is used to get management approval for project execution.
B) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
C) The transition plan documents the handover from sales to service execution.
D) The transition plan nominates the Project Manager and describes the Scope of Work.

3. The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?

A) Offer to locate the NSN employees at the customer premises so they can be supervised by customer.
B) Arrange a meeting to agree how reduce access that will satisfy the customer.
C) Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
D) Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.

4. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
B) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
C) Stop integrations until Customer provides a correct Datafill that can be used.
D) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.

5. What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?

A) Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
B) Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
C) Transformation plan based on the Operations Model.
D) Employ a model based on the best practice from experience gained in other projects.

Solutions: