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Avaya Specialist: Avaya Voice Self-Service Design Elective - 132-S-708.1

Exam Code: 132-S-708.1

Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam

Updated: Oct 16, 2026

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Avaya 132-S-708.1 Exam Syllabus Topics:

SectionObjectives
Voice Self-Service Architecture- IVR system fundamentals
  • 1. Call flow design principles
    • 2. Menu structure and navigation design
      Integration and Deployment Considerations- Backend system integration
      • 1. Security and compliance considerations
        • 2. CRM and database connectivity
          Speech and DTMF Interaction Design- Speech recognition fundamentals
          • 1. Error handling and fallback strategies
            • 2. Prompt engineering and user input handling
              Customer Experience Optimization- Self-service usability principles
              • 1. Reducing call abandonment
                • 2. Improving containment rates
                  Avaya Voice Self-Service Solutions- Avaya IVR and automation components
                  • 1. Integration with telephony systems
                    • 2. Call routing and orchestration

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