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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) - 642-427

Exam Code: 642-427

Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Updated: Jun 02, 2026

Q & A: 301 Questions and Answers

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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. A user gets the following error on the IP phone:
[205]-User Profile Absent
What could be the probable cause?

A) The user profile is missing.
B) User is logged on to another phone.
C) The device profile is not attached to the user.
D) The Enable Extension Mobility option is not enabled in the phone configuration window.
E) User is assigned to another phone.
F) User ID and password are incorrectly entered on the phone.


2. HOTSPOT


3. When a Cisco Unified Border Element connects two VoIP streams using flow-around media, which of the following options describe the components of the call that flow around and the components that flow through the device?

A) Call media flows through and call signaling flows around the device.
B) Call signaling flows through and call media flows around the device.
C) The initial call-signaling traffic flows through the device to initiate the call and then all subsequent calls flow around the device.
D) All security information flows through the Cisco Unified Border Element, and all call signaling and RTP flows around the device.


4. Refer to the Exhibit.

Assuming that the two Cisco SAF Forwarders are adjacent to each other and that no SAF clients have been configured, which statement is true?

A) The Cisco SAF Forwarders will not establish a neighbor relationship because the eigrp label CUCME should be replaced with SAF
B) The Cisco SAF Forwarders will not establish a neighbor relationship because the service-family external-client configuration is missing
C) Cisco SAF Forwarders will not establish a neighbor relationship until the SAF clients are configured and registered to the Cisco SAF Forwarders
D) The Cisco SAF Forwarders will not establish a neighbor relationship because the service-family external-client configuration is missing as well as the static neighbor configurations
E) The Cisco SAF Forwarders will establish a neighbor relationship. No further configuration is required.


5. Refer to the exhibit.

The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by an MGCP gateway that is registered with a Cisco Unified Communications Manager. The call failed to ring extension 3001. If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which two actions can resolve this issue? (Choose two.)

A) Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that includes a pattern that transforms the number from ten digits to four digits.
B) Configure a voice translation profile in the MGCP Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four digits.
C) Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the gateway CSS to truncate the called number to four digits.
D) Configure the Cisco IOS command num-exp 2288223001 3001 on the gateway.
E) Change the significant digits for inbound calls to 4 in the gateway configuration in Cisco Unified Communications Manager.
F) Configure the digit strip 4 on the MGCP gateway configuration in Cisco Unified Communications Manager under Incoming Called Party Settings.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: Only visible for members
Question # 3
Answer: B
Question # 4
Answer: E
Question # 5
Answer: C,E

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