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Avaya 132-S-708.1 : Specialist: Avaya Voice Self-Service Design Elective Exam

Exam Code: 132-S-708.1

Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam

Updated: Oct 16, 2026

Q & A: 77 Questions and Answers

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Avaya 132-S-708.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Deployment Considerations- Backend system integration
  • 1. Security and compliance considerations
    • 2. CRM and database connectivity
      Topic 2: Voice Self-Service Architecture- IVR system fundamentals
      • 1. Call flow design principles
        • 2. Menu structure and navigation design
          Topic 3: Avaya Voice Self-Service Solutions- Avaya IVR and automation components
          • 1. Call routing and orchestration
            • 2. Integration with telephony systems
              Topic 4: Customer Experience Optimization- Self-service usability principles
              • 1. Improving containment rates
                • 2. Reducing call abandonment
                  Topic 5: Speech and DTMF Interaction Design- Speech recognition fundamentals
                  • 1. Prompt engineering and user input handling
                    • 2. Error handling and fallback strategies

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