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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was ist die BESTE Beschreibung eines Operational Level Agreements (OLA)?

A) Eine Vereinbarung zwischen dem Dienstanbieter und einem anderen Teil derselben Organisation
B) Ein Dokument, in dem die Geschäftsservices für das Betriebspersonal beschrieben werden
C) Ein Dokument, in dem einem Kunden beschrieben wird, wie die Dienste täglich ausgeführt werden
D) Eine Vereinbarung zwischen dem Dienstanbieter und einer externen Organisation

2. Der Prozess des Lieferantenmanagements umfasst:
1: Service Design-Aktivitäten, um sicherzustellen, dass Verträge die Serviceanforderungen erfüllen können
2: Service Operation-Aktivitäten zur Überwachung und Meldung von Lieferantenleistungen
3: Kontinuierliche Verbesserungsaktivitäten, um sicherzustellen, dass die Lieferanten die Anforderungen des Geschäfts weiterhin erfüllen oder übertreffen

A) 1 nur
B) Alle oben genannten
C) nur 1 und 2
D) nur 1 und 3

3. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Hierbei handelt es sich um Organisationseinheiten, die bestimmte Arten von Arbeiten ausführen sollen
B) Sie reagieren auf bestimmte Ereignisse
C) Wir müssen in der Lage sein, sie auf relevante Weise zu messen
D) Sie liefern spezifische Ergebnisse

4. Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?

A) Der Dienstanbieter
B) Die Finanzabteilung
C) Der Service Level Manager
D) Der Kunde

5. Welche Art von Basislinie erfasst die Struktur, den Inhalt und die Details der Infrastruktur und stellt eine Reihe von Elementen dar, die miteinander in Beziehung stehen?

A) Projektbasis
B) Basislinie ändern
C) Bestandsbasis
D) Konfigurationsbasis

Solutions: