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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
Salesforce Certified Omnistudio Consultant Sample Questions:
What business problem does DataRaptor solve?
- A. lt removes the need to code data mappings for data transformations.
- B. It guides humans through a complex business process.
- C. It allows developers to create complex API queries declaratively.
- D. It combines multiple steps and processes into a single server call.
Correct Answer: A 🗳️
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A public sector agency wants to digitize a paper-based permit application. The process requires a citizen to step through several screens of questions, upload a PDF document, and sign the application digitally. Which OmniStudio tool serves this specific use case?
- A. OmniScript
- B. Integration Procedures
- C. FlexCards
- D. Calculation Matrices
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A consultant must design a 360° view of the customer. The business requirements are:
- A header card with account information (name, account number, next
billing date, invoice method)
- A list of related contacts (first name, last name, phone)
- All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Datatable element
- B. Use a Zone Template
- C. Use a Block Element with the Collapse property enabled
- D. Use a Custom Style to adjust height and width
Correct Answer: B,C 🗳️
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An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ. Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. DataRaptor Transform with an interface Map
- C. Class-based Calculation Procedure
- D. Grouped Calculation Matrix
Correct Answer: D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority. Low or Medium priority cases should display case data and an Update Account Info action. High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?
- A. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
- B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
- D. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
Correct Answer: D 🗳️
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