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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Care Pack Services
B) HP Standard Contractual Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services

3. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Lower prices
B) Better security services
C) Wider offering
D) Wider geographical coverage

5. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, pick and return change
B) Accidental damage protection
C) Offsite repair, offsite return
D) Onsite repair

Solutions: