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HDI QQ0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality and Improvement | - Performance and Feedback
|
| Topic 2: Customer Service Delivery | - Customer Support Processes
|
| Topic 3: Service Operations | - Operational Activities
|
| Topic 4: Problem and Incident Management | - Issue Resolution Skills
|
| Topic 5: Communication and Interpersonal Skills | - Communication Techniques
|
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Barret 
Quentin 
Armstrong 
Catherine 
Kama 
Tony 
Bruno 
Claire 
Ken 
Phoenix 
Walker 
Kenneth 
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