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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One year warranty with 9x5 same business day.
B) Five year warranty with 24x7 response (dependent upon machine type).
C) One or three year warranty with 24x7 response (dependent upon machine type).
D) Two year warranty with 9x5 next business day response.

2. Which XIV option addresses rapid data growth and financial concerns?

A) Advanced System Placement
B) IBM Global Financing
C) Growth on Demand
D) Distributed Data

3. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
B) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
C) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
D) The IBM XIV has two hot spare drives per module to handle failures.

4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A) FlashSystem 840
B) DS8870 with ranks of 1.2TB drives
C) XIV with 2TB drives base without any features
D) SONAS with SATA drives

5. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
B) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
C) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
D) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.

Solutions: