Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil - ITIL-4-MSF

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. The service management team is analysing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident anagement value stream and are trying to identify waste. Which of the following is the BEST step for analysing information to find waste?

A) Do the service value stream walk
B) Identify the scope of the value stream analysis
C) Map the activities and the information flows
D) Reflect on the value stream map

2. A service provider is implementing a new service configuration management system. How will problem management benefit from it?

A) The system will support management of the problem and known error records
B) The system will support collaboration between problem management teams
C) The system will help to categorize and investigate problems
D) The system will help to measure the practice performance

3. What practice enables the early detection of incidents?

A) Knowledge management
B) Monitoring and event management
C) Service request management
D) Problem management

4. Which process reviews tools are available for data analysis?

A) Event handling
B) Monitoring and event management review
C) Monitoring planning
D) Establishing and maintaining approaches

5. The request catalogue is a part of what other source of information?

A) The service catalogue
B) Service request models
C) The service desk
D) Service level agreements

Solutions: