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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
- B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- C. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- D. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
Correct Answer: D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. Al-based insights on the customer's industry available from HP TechPulse
- B. The Value Management Office tool at ecosystems.US
- C. HP presentation materials at HP Sales Central
- D. A virtual reality (VR) environmental demo
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
What is included in HP Active Care? (Select two.)
- A. Coverage of non-HP devices
- B. No-cost replacement parts
- C. Next business day onsite support
- D. Availability for one or two years
- E. Defective Media Retention in every option
Correct Answer: C,E 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Work with an HP distributor and use the program available exclusively to distributors
- B. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
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